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Constituents deserve answers on persistent Muni problems, says Mar

San Francisco Supervisor Gordon Mar wants transit officials to appear at a Board of Supervisors hearing to explain how the transit agency is doing in meeting its goals in improving Muni Metro service since the end of last summer.

Mar said Tuesday at the Board of Supervisors meeting:

“It’s in the interest of the public to hear from the agency on their progress in meeting their performance goals more broadly.”

He added that his office continues to receive complaints about Muni service:

“I’ve heard from constituents every single day about train and bus delays, long wait times, and reliability issues, and they deserve answers.”

Both the L-Taraval and N-Judah run through Mar’s district in the Sunset.

Since last summer when the closure of the Twin Peaks Tunnel for seismic work affected Muni service citywide, transit officials in August initially set 90-day goals to improve Muni service overall.

The first report from SFMTA Acting Director of Transit Julie Kirschbaum last December to the transit agency’s Board of Directors was a mixed bag of results.

At the time of the report, the agency had a goal of having 96 percent of scheduled service on the street, and achieved 95 percent.

There was a goal of improving on-time performance to 63 percent or above, but it fell short at 55 percent.

The transit agency did meet its goal of reducing gaps in service on Muni rapid bus lines by 5 percent.

Mar last month also called for hearing on Muni train switchbacks.

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