Muni rider satisfaction holds steady in 2017


Overall satisfaction of Muni service remained stable in 2017, according to the San Francisco Municipal Transportation Agency’s rider survey.

The survey took place over the phone between June and August with 553 respondents answering questions such as their overall rating of Muni service.

Seventy percent of those surveyed rated overall Muni service as “excellent” or “good,” 21 percent surveyed said Muni service was “only fair” and 8 percent responded saying Muni service was “poor.”

The SFMTA last year also received the same overall rating of 70 percent of respondents rating Muni service as “excellent” or “good.”

In the survey, there was a 5 percent increase this year from 34 percent to 29 percent last year, in respondents who said they would take ride hailing services if Muni was not available during their last trip.

They were also asked why they would choose to take a ride hailing service such as Uber and Lyft.

Forty-six percent said the ride hailing services were faster and directly dropped passengers off to their destination, and 31 percent said they did not want to wait.

The SFMTA made some headway in safety in the survey. Sixty percent rated safety and feeling secure from crime on a Muni bus as “excellent” or “good” — up 5 percent from last year.

Muni riders can read the 2017 Rider Survey on the SFMTA website.

Jerold Chinn
Jerold Chinn is the San Francisco Bureau Chief of SFBay. A San Francisco native, he has spent a decade covering transportation in San Francisco. Send tips to or at Twitter @Jerold_Chinn.

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