Palo Alto construction crew hits utility wire, knocks out Comcast service to 30,000


About 30,000 Comcast customers in Palo Alto are reporting intermittent service outages after a construction crew hit utility wires on Monday afternoon.

The outage is affecting both Comcast services and power service in the city. Comcast spokeswoman Joan Hammel said a third-party crew hit the wires while digging at East Charleston and Middlefield roads.

“Our crews are working fast and furiously, but we don’t have an estimated time of restoration at this time,” Hammel said.

According to the city’s power outage map, 3,365 residents were without power in the Midtown neighborhood at one point, but about 75 percent of the affected customers had restored service as of 2 p.m.

The city manages its own utilities, and said remaining customers will have access to services by 3 p.m.

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