United’s unfriendly skies prompt response from SF supe
A San Francisco supervisor wants to make sure a similar incident to this week's forceful removal of a bumped passenger never unfolds at The City’s airport.
A San Francisco supervisor wants to make sure a similar incident to this week's forceful removal of a bumped passenger never unfolds at The City’s airport.
After a passenger was dragged off a flight on Sunday at the Chicago O’Hare International Airport on a United Airlines flight bound for Lousiville, Kentucky, a San Francisco supervisor wants to make sure a similar incident never unfolds at The City’s airport.
Supervisor Jeff Sheehy requested the city attorney’s office to start drafting legislation that would prevent San Francisco police from getting involved in the removal of passengers on overbooked flights at the request of airlines at the San Francisco International Airport.
Sheehy said:
“I don’t think these incidents where people are pulled off planes are appropriate and I don’t think our police department should be cooperating with that.”
On Tuesday, the fallout from the incident involving the removal of a United Airlines passenger continued. Dr. David Dao was forcibly removed off the plane from his seat by officers with the Chicago Department of Aviation on Sunday.
Videos surfaced online from passengers onboard the flight, which have now been seen by hundreds of millions of viewers worldwide.
Dao had refused to disembark the plane as the flight crew had chosen Dao and three other passengers for removal off the flight to make room for four United crew members who needed to get to Louisville for their next assignments.
CEO Oscar Munoz of United Airlines made a statement on Monday that did not go over well with airline customers. Social media users also did not react well with his initial statement:
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United Airlines (@united) April 10, 2017
what a terribly statement/response. Just watched the videos. Wow. Shameful.
— Doug Ulman (@dougulman) April 11, 2017
Easiest way to make sure you're never re-accommodated on a United flight is….never, ever, ever fly with them..
— Nicholas R Hicks (@NicholasHicks) April 10, 2017
On Tuesday, Munoz made a statement apologizing for the incident:
United CEO Oscar Munoz: I’m sorry. We will fix this. https://t.co/v8EPGsiDCi pic.twitter.com/eOPiYcagvo
— United Airlines (@united) April 11, 2017
Despite the apology, United customers on Twitter said they would not fly with the airline anymore and some customers have cut up their frequent flier and credit cards.
The San Francisco Police Department is the primary law enforcement department that oversees safety and security for SFO.
Doug Yakel, a spokesperson for SFO, told SFBay in an email statement how SFPD would respond to incidents onboard flights at the airport:
“SFPD officers would evaluate each situation based on the facts, and work to resolve any disputes with safety as the top priority.”
Yakel added:
“The majority of these are resolved with cooperation from all parties. If circumstances escalated to the level where an airline requested that a passenger be removed for behavior that threatens the safety of the flight, an airline representative (i.e. pilot or flight crew) would need to request a citizens’ arrest.”
Jerold serves as a reporter and San Francisco Bureau Chief for SFBay covering transportation and occasionally City Hall and the Mayor's Office in San Francisco. His work on transportation has been recognized by the San Francisco Press Club. Born and raised in San Francisco, he graduated from San Francisco State University with a degree in journalism. Jerold previously wrote for the San Francisco Public Press, a nonprofit, noncommercial news organization. When not reporting, you can find Jerold taking Muni to check out new places to eat in the city.
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