SF appoints first Digital Services Officer

Officials in San Francisco announced Friday the appointment of the city’s first Chief Digital Services Officer.

San Francisco Mayor Ed Lee and City Administrator Naomi M. Kelly announced that Carrie Bishop was appointed to the new position, which is part of the city’s recently adopted Digital Services Strategy.

In her new job, Bishop will focus on improving the experience of San Francisco’s residents, businesses and visitors as they access city government for information and services.

Bishop comes to San Francisco after working with governments around the world to help deliver digital public services. She said:

“I am passionate about public services designed around the people that use them and am looking forward to helping the citizens of San Francisco access world class digital services.”

Bishop started her career working in city government in London, England. Frustrated with the lack of technology there and excited by the early potential of the web, she teamed up with a colleague to build FutureGov, a company that uses technology to deliver public services.

Bishop has experience with large-scale change in the public sector and has worked with governments in Europe and Australia to deliver digital public services.

Mayor Ed Lee said that with Bishop’s appointment, the city is heeding resident’s expectations that city services be available online:

“With a Chief Digital Service Officer, we can provide those services in the most modernized and efficient ways possible. We look forward to Carrie leading that effort.”